Update fails with error: Download failed. Internal Server Error

Doing an update of 5.1.5 to 5.1.8 but the update with error: Download failed. Internal Server Error. API key is recently generated, is there a problem right now with your servers?


Thanks for contacting us and sorry to hear about the trouble updating! We have not been experiencing issues with our servers, so here’s what we’d suggest:

  1. Confirm that your server meets the minimum requirements for TubePress

  2. Upload TubePress via FTP

If those steps fail to resolve the error, and you’re willing and able to share WordPress and FTP credentials with us, please send us a confidential email (the second option on our contact page) and we’ll be happy to investigate further on your behalf.