The discussion forum is your best source for getting help with TubePress. The volume of messages in there has been increasing over time, and to that end it’s become more of a challenge to make sure that everyone that has a question gets answered. I simply can’t keep up with making sure that every single user gets a response from me (your developer). So how do you increase your chances of getting attention?
- Include a link to your gallery. This is by far the most useful piece of information you can provide. If it’s a client-side problem, we can use FireBug to diagnose. For server-side problems, we can use TubePress’s debugging mode. But without a link to your gallery we can’t do anything.
- If your gallery is nested somewhere on your site, please don’t send a link to your home page and make us search for the gallery. Instead send a direct link to your gallery.
- Describe the problem in as much detail as possible. Reports along the lines of “It’s not working” or “I’m getting some error message” are simply not enough to go on. Please copy/paste any error messages and include them in the post.
If you follow these guidelines, I promise I will make a best effort to help you out. Please remember that I don’t get paid to offer this kind of support – I do it because I’m dedicated to keeping TubePress as the leading video gallery integration tool.
Here are some things that I can pretty much guarantee won’t get a response…
- Asking a question that’s been answered already in the forum. Please do your homework and search before asking!
- Asking a question that’s answered in the documentation. See above.
- Sending me a personal email with a question that should be asked in the forum. I can’t keep up with all my email as it is. If you have a legitimate reason to send me a private message, I’ll do my best to respond.
- Being rude. Nuff said 😉
Thanks, and I’ll see you in the forum.